We have shipped spare parts to 43 countries since 2014
Our first online order arrived on 17 June 2014. A few months later the first parcel left Italy, bound for Belgium. Since then we have shipped spare parts for slicers, meat grinders, graters and catering machines to 43 countries: Italy and 42 others, on every inhabited continent.
12 years of shipping in numbers
- 11,387 orders fulfilled since June 2014.
- 545 shipped abroad, about one in twenty. Since 2016 the share has always been between 4% and 6%.
- The countries we receive the most orders from: Germany (124), France (102), Switzerland (56), Belgium, the United Kingdom, Spain, Austria and Romania.
- Outside Europe: the United States, Canada, Brazil, Bolivia, Israel, Malaysia, Singapore, Australia and even the Solomon Islands.
Why customers write to us from all over the world
Italian slicers and catering machines work all over the world. When a part breaks, the original spare often can't be found at a local dealer. From abroad, customers mostly ask us for the most specific parts:
- electronic boards, found in almost one foreign order in four;
- slicer blades of 25, 30-32 and 35-36 cm;
- control units, sharpening stones and sharpeners, motors, belts and food pushers.
Sometimes an order arrives for a part worth a few euros with shipping that costs more. That happens because a machine standing still costs far more than any shipping.
How to order from abroad
- Search for the part by code or by machine model. The original code printed on the part, or the machine's rating plate with brand, model and serial number, is the surest way to find the right one.
- The shop is also in English: one in three foreign customers orders from the English version.
- The shipping cost appears in the cart before you pay and is fixed per zone. We ship by express courier, packaging included. For the European Union it starts at €32 plus VAT. For Switzerland it is €60, for the United States €50. For Asia, Oceania, Africa and South America the rate rises with distance.
- Pay the way you prefer: PayPal (chosen by about half of our foreign customers), credit or debit card, Apple Pay, Google Pay or bank transfer.
- Not sure about the part? Write to us before ordering, with a photo of the rating plate and of the part: it is the quickest way to avoid an international return.